Tenant FAQs
Pre-Lease Information
Application
Costs
Lease Terms
Insurance & Compliance
Approvals
Other Questions
On-Lease Information
Payments
Repairs & Maintenance
Lease Management
Property Use
Moving Out
Policies
Pre-Lease Information
Application
How do I apply for a rental property?
You can apply by completing our online application form after inspecting the property. Ensure you provide all required documents, including proof of identity, income, and rental history. Contact our team if you have any questions during the application process.
What supporting documents are required?
You’ll need to submit proof of identity (passport or driver’s licence), proof of income (employment letter or payslips), and previous rental history with references. Providing these documents upfront will help speed up the application process.
Do all tenants need to apply?
Yes, all tenants who will be living in the property should submit applications. This ensures that everyone’s eligibility is assessed and helps streamline the approval process.
What credit checks are required?
Credit checks are standard and assess your financial history, ensuring you can meet rental obligations. A good credit score improves your chances of approval, but our team will discuss any concerns with you.
Can I apply for a property online?
Yes, all applications are submitted online for your convenience. You’ll be guided step-by-step through the process, with the ability to upload all necessary documents directly.
Costs
What do I need to pay upfront when renting a property?
You’ll need to pay a bond (four weeks’ rent) and at least two weeks’ rent in advance. Other costs, such as utility connections or pet agreements, will depend on the specifics of your lease.
Are utilities included in the rental price?
Utilities are generally not included in the rent unless explicitly stated in your lease agreement. You’ll need to set up and manage accounts for electricity, water, and gas before moving in.
Do I need to pay a bond, and how much is it?
Yes, a bond is required for all leases. This amount is typically equivalent to four weeks’ rent and is held by the bond board to cover any damage or unpaid rent at the end of the lease.
Are there additional fees for late rent payments?
Yes, late rent payments may incur fees as outlined in your lease agreement. To avoid penalties, ensure your rent is paid on time via direct debit or contact us if you anticipate delays.
How is the bond refunded after the lease ends?
Your bond will be refunded after a final inspection confirms the property is in good condition, and all outstanding rent or fees are paid. Following the vacate checklist can help ensure you receive your bond in full.
Lease Terms
Can I negotiate the lease duration?
Yes, lease durations can sometimes be negotiated based on the landlord’s preferences. If you need a shorter or longer lease, discuss this with us before signing your agreement.
Are pets allowed in rental properties?
Pets are allowed in some properties with prior approval from the landlord. Submit a pet application with details about your pet’s breed, size, and behaviour for consideration.
Can I sublet the property if needed?
Subletting is only permitted with written approval from the landlord. Unauthorised subletting may result in a lease breach, so always discuss your plans with us beforehand.
What happens if I want to end the lease early?
Ending your lease early may result in break lease fees, including covering rent until a new tenant is found and re-letting costs. Notify us as soon as possible to discuss your options.
Can I extend the lease if required?
Lease extensions are possible if the landlord agrees. Contact us well before your lease expires to discuss renewal or extension terms.
Insurance & Compliance
Do I need to get contents insurance as a tenant?
While contents insurance isn’t mandatory, it’s highly recommended to protect your belongings from theft, fire, or accidental damage. The landlord’s insurance does not cover your belongings. Contact your insurer for suitable coverage options.
What are the rules for minor modifications to the property?
Minor modifications, like hanging pictures, are usually allowed but must not damage the property. For larger changes, written approval from the landlord is required, and you may need to restore the property to its original condition when vacating.
Can I hang pictures or add temporary fixtures?
Yes, you can hang pictures or use temporary fixtures as long as no permanent damage is caused. Use removable hooks or other non-invasive methods to avoid repair charges.
Do I need to maintain fire safety equipment?
Tenants must ensure smoke alarms and other fire safety equipment are in working order. Report any malfunctions immediately. Tampering with safety devices is a serious lease violation.
What happens if I lose my keys during the lease?
If you lose your keys, you’re responsible for replacing them. For out-of-hours lockouts, you may need to call a locksmith at your own expense. Always inform us of any lost keys for security reasons.
Approvals
What happens if my application is rejected?
If your application is rejected, we’ll inform you promptly. You may request feedback and reapply for other properties if your circumstances change or additional documents can be provided.
How long does it take to approve my application?
Applications are typically processed within 2–3 business days, provided all documents are submitted and references respond promptly. Delays may occur if additional checks are needed.
Can I view multiple properties before deciding?
Yes, you’re welcome to inspect multiple properties before making a decision. Contact us to arrange inspections and compare available options.
Are co-tenants required to be listed on the lease?
Yes, all co-tenants contributing to rent must be listed on the lease. This ensures everyone is legally responsible for meeting lease obligations.
Can I provide references from outside Australia?
Yes, international references are accepted. Ensure your referees can provide clear, verifiable information about your rental or employment history.
Other Questions
How often will the property be inspected?
Routine inspections are conducted every 3–6 months to ensure the property is maintained in good condition. You’ll receive advance notice, and you’re welcome to attend the inspection.
Can I move in earlier than the stated start date?
Early move-ins may be possible if the property is ready and the landlord approves. Contact us to discuss your request, and we’ll confirm availability.
What is included in the property amenities?
Amenities vary by property and may include appliances, parking, or furniture. Check the listing or contact us for specific details about your chosen property.
Are furnished and unfurnished properties available?
Yes, we offer both furnished and unfurnished properties to meet your needs. Furnished properties typically include furniture, kitchenware and basic appliances such as fridges, microwaves and washing machines.
Can I lease a property for short-term stays?
Short-term leases may be available on select properties. Contact us to discuss your requirements and find a suitable option.
Property Providers makes renting in Sydney seamless, offering guidance at every step. Contact our team for tailored advice or to book a property inspection today!
On-Lease Information
Payments
How do I pay my rent, and can I set up direct debit?
Rent payments are made through an automated direct debit system, which is set up during your lease signing. This ensures payments are always made on time, avoiding late fees or missed payments. For any changes to your payment method, contact our tenant support team promptly.
What happens if I miss a rental payment?
If a rental payment is missed, our system will flag it, and you’ll receive a notification to resolve the issue as soon as possible. Late payments may incur penalties as per your lease agreement. We encourage tenants to communicate early if they anticipate any financial difficulties.
Can I pay my rent in advance?
Yes, tenants are welcome to pay rent in advance. This can help you manage your finances better and ensures there are no interruptions to your lease. Simply contact our team to confirm the process for advance payments.
Are there penalties for late rent payments?
Yes, late rent payments may result in penalties, including late fees or potential lease violations. These terms are outlined in your lease agreement. To avoid issues, ensure your direct debit is active and has sufficient funds. Notify us immediately if you experience payment difficulties.
What is the process for resolving payment disputes?
If there’s a payment dispute, provide evidence, such as bank statements or payment receipts, to our support team. We’ll investigate the issue promptly and work with you to resolve it. Clear communication and documentation are key to resolving disputes quickly.
Repairs & Maintenance
How do I report a maintenance issue, and how long does it take to resolve it?
Maintenance issues can be reported through our online portal or by email. Emergency repairs are prioritised and addressed immediately, while non-urgent issues are typically resolved within 3–5 business days. Providing detailed descriptions and photos can speed up the process.
What do I do in case of an emergency repair?
For emergency issues like water leaks, blocked toilets, or no power, refer to the emergency contacts in your lease agreement or call our after-hours support line. If possible, take steps to isolate the issue (e.g., shutting off water at the mains) until help arrives.
Will I be charged for maintenance if it’s my fault?
Yes, if the issue results from tenant negligence or misuse, you may be responsible for the repair costs. For example, damage caused by unapproved modifications or improper appliance use would fall under tenant responsibility. Normal wear and tear is not charged to tenants.
Can I request upgrades or additional repairs?
Tenants can request upgrades or additional repairs, such as repainting or new fixtures. However, these are subject to the landlord’s approval and may not always be accommodated. Submit requests in writing and include clear justifications to improve the likelihood of approval.
Who is responsible for outdoor maintenance?
For standalone homes, tenants are usually responsible for outdoor maintenance, such as lawn care, gardening, and minor upkeep. However, for multi-unit properties, this may be managed by the strata or property owner. Refer to your lease for specific details.
Lease Management
Can I renew my lease, and what is the process?
We will contact you 90 days before your lease ends to discuss renewal options. If both you and the landlord agree, an updated lease agreement will be signed to extend your tenancy. Renewal terms may include revised rental amounts or conditions.
Can I terminate my lease early, and what notice is required?
Early termination is allowed but requires written notice as per the lease agreement. Break lease fees, including the costs of re-letting the property and covering rent until a new tenant is found, may apply. Contact us to discuss your specific circumstances.
What is the policy for adding or removing tenants during the lease?
Adding or removing tenants requires written approval from Property Providers and the landlord. New tenants must pass the standard screening process and be added to the lease agreement. Removing a tenant also requires legal documentation to update the lease.
Can I switch to another property managed by Property Providers?
Yes, tenants can transition to another property within our portfolio if their current lease conditions are met. This involves signing a new lease agreement and fulfilling obligations, such as providing proper notice for the existing property.
What happens if the landlord decides to sell the property?
If the landlord decides to sell, your lease remains valid until its end date, and the new owner must honour the agreement. You will be notified in advance of inspections and other activities related to the sale.
Property Use
Can I make changes to the property, such as installing shelves?
Minor changes, such as hanging pictures or installing removable fixtures, are typically allowed but must not cause damage. For larger modifications, like adding built-in shelves, written landlord approval is required. Restoring the property to its original state may also be necessary.
Am I allowed to host guests or sublet during my lease?
Hosting guests is generally permitted, but subletting is not allowed without prior written approval. Subletting without permission is a breach of the lease agreement and may result in penalties or termination of your tenancy.
What are the noise or visitor restrictions?
Tenants must follow local noise regulations and ensure that visitors respect the property and neighbours. Excessive noise, large parties, or disruptive behaviour may breach your lease terms, resulting in penalties. Any applicable strata laws in apartment blocks must also be followed.
Are pets allowed during my lease?
Pets are only allowed with written approval from Property Providers and the landlord. A formal pet agreement, which outlines care and potential responsibilities for damage, is required. Contact us if you wish to apply for pet approval during your lease.
What is the policy on smoking or vaping in the property?
Pets are only allowed with written approval from Property Providers and the landlord. A formal pet agreement, which outlines care and potential responsibilities for damage, is required. Contact us if you wish to apply for pet approval during your lease.
Moving Out
What’s the process for vacating the property?
Provide written notice according to your lease terms (14–21 days). You’ll receive a vacate checklist detailing cleaning and handover requirements. A final inspection will be conducted to ensure the property meets the expected standards.
Will I get my bond back, and how is it calculated?
Your bond will be refunded after the final inspection confirms no damage beyond fair wear and tear, and all outstanding payments are cleared. Following the vacate checklist and hiring professional cleaners can help secure a full bond refund.
Do I need to hire a professional cleaner when I move out?
Yes, properties must be professionally cleaned to meet the required standard. We can recommend trusted cleaners familiar with our expectations. Failure to meet these standards may result in cleaning fees deducted from your bond.
What happens if I leave personal belongings behind?
If personal items are left behind, we’ll store them temporarily. However, transport and storage fees may apply, and unclaimed items may be disposed of after a set period. Notify us immediately if you need assistance retrieving forgotten belongings.
Can I extend my lease by a few weeks if needed?
Temporary lease extensions may be possible with landlord approval. Contact us well in advance to discuss the terms and ensure there are no conflicting bookings or plans for the property.
Policies
How do I handle disputes with neighbours?
Start by addressing neighbour disputes calmly and directly. If unresolved, inform us so we can mediate or provide further assistance. Respectful communication is key to resolving issues amicably.
Are inspections scheduled with advance notice?
Yes, routine inspections are scheduled with at least 7 days’ notice, as required by law. You can choose to be present during inspections, and we’ll provide a detailed report afterwards.
What happens if I breach the lease agreement?
Breaching the lease, such as missing rent payments or unauthorised subletting, can result in penalties or termination. Contact us immediately if you think you’re at risk of breaching your agreement so we can work toward a resolution.
Can I apply for rent reductions under special circumstances?
Rent reductions may be considered in cases of financial hardship or property issues. Submit your request in writing with supporting documentation for the landlord’s review.
How do I submit feedback or complaints about the property?
Feedback and complaints can be submitted via email or our tenant portal. We value tenant input and aim to resolve complaints quickly to improve your rental experience.
At Property Providers, we’re committed to ensuring a wonderful rental experience in Sydney’s finest properties. For support, please contact us directly via our website or the emergency contacts provided during check-in.