Owner Policies for Short-Term Stays Guest Forward Credit Policy Guest Meet and Greet Policy Guest & Tenant Emergency Trades Policy Owner Bookings for Short-Term Stays Policy Owner Availability & Booking Cancellation Policy Owner Cleaner/s Policy Owner Coronavirus (COVID-19) Policy Owner Mail Management Policy Owner Neighbour Construction & Renovation Policy Owner Property Insurance Claims Management Policy Owner Payments & Disbursements Policy (Special Requests & Out of Norm) Presenting at the NSW Civil & Administrative Tribunal (NCAT) Policy Guest & Tenant Last Minute Booking Policy Same-Day Arrival & Departure Policy Switching Between Long-Term Leasing & Short-Term Stays Policy Switching Between Management Models (i.e. Full Management to Booking Agent & Vice Versa) Policy Security Cameras Usage